Updating printer firmware
20, 2016) – HP Inkjet Printer Firmware Update Disables Some Third Party Inkjet Cartridges *Typically when a cartridge lock-out occurs the error message “Cartridge Error: cartridge missing or damaged”, or similar language will be displayed when using refilled ink cartridges that have a replacement chip installed.Providing the printer firmware has been updated, it is suggested you ensure all four (4) ink cartridges have the latest replacement smart chip installed (verify with your ink refiller).——————————————– HP printer firmware update is not available or required for the HP Officejet Pro 8100, 86 Plus, Office Jet Pro 276dw & Office Jet Pro 251dw printer models which use HP 950/951 cartridges.If these printers display a cartridge error condition, please refer to our general support page for suggested resolutions: If you experience difficulties with downloading the HP printer firmware update file, we suggest you close all other network/web processes and attempt to download the file again.If you’ve downloaded the appropriate update for your printer, follow these steps to properly install it on your machine: Affected HP cartridges: Remanufactured Replacement for HP 934XL High Yield Black Ink Remanufactured Replacement for HP 935XL High Yield Cyan Ink Remanufactured Replacement for HP 935XL High Yield Magenta Ink Remanufactured Replacement for HP 935XL High Yield Yellow Ink Remanufactured Replacement for HP 950XL High Yield Black Ink Remanufactured Replacement for HP 951XL High Yield Cyan Ink Remanufactured Replacement for HP 951XL High Yield Magenta Ink Remanufactured Replacement for HP 950XL High Yield Yellow Ink Affected HP Printers for the HP 934/935 Cartridge Series: HP Office Jet 6812, HP Office Jet 6815, HP Office Jet Pro 6230, HP Office Jet Pro 6830, HP Office Jet Pro 6835 Affected HP Printers for the HP 950/951 Cartridge Series: HP Office Jet Pro 251dw, HP Office Jet Pro 276dw MFP, HP Office Jet Pro 8100, HP Office Jet Pro 8600, HP Office Jet Pro 8600 Plus, HP Office Jet Pro 8600 Premium, HP Office Jet Pro 8610, HP Office Jet Pro 8615, HP Office Jet Pro 8620, HP Office Jet Pro 8625, HP Office Jet Pro 8630 HP, Office Jet, and the HP logo are registered trademarks of Hewlett-Packard Development Company, L.
LD Products successfully ran the new update on an affected HP Office Jet Pro 6830.
In addition, the presence of too many tracking cookies running on your computer or your computer’s storage space allocation may be too low (the firmware download file is ~24MB in size).
You may also need to ‘clear cookies’ & ‘clear browsing history/temporary internet files’ under you Internet “Settings” tab…usually makes things run much faster overall.
Once these suggested items have been completed, close your browser, relaunch and try to download again.
1) Upon installation of a refilled HP 934, 934XL, 935, 935XL, 950, 950XL, 951 & 951XL ink cartridge you will observe various ‘Used’, ‘Counterfeit’ & ‘Non-HP’ alert messages.
The new update finally arrived on October 12 and LD Products can confirm that it does, once again, let you use non-HP cartridges in a previously affected printer.